We've all been there—sometimes seeing it IRL changes your mind. As long it's in stock, we’re happy to swap an accessory for your preferred style or color. Unused items can be returned for a refund, however you will be responsible for return shipping and handling costs. Our customer service team is here to help make your front door look absolutely fabulous. Send them a text or call 1-866-771-5349 to start a return or exchange.

Don’t worry, we’ll take care of it! Snap a picture of the damage, then call or text our customer service team at 1-866-771-5349. They’ll be sure everything comes into full bloom.

You won’t be waiting long to design your doorway: Knock! Knock! accessories ship 5 to 7 days after you order them — even if you also purchased an arrangement or subscription. Your flowers will be on their way just before hitting their peak.

Returns are processed once they arrive back at our warehouse. From there, it takes 3 to 5 business days for your account to be credited. Remember that you’re responsible for return shipping, so choose the carrier and cost that suits you best. Don’t forget to ask for tracking information!