FAQs
Do the arrangements come with planters?
Knock! Knock! arrangements do not ship with planters. We suggest using two planters, each 14-16” in diameter.
How big does my planter need to be?
The planter should be at least 14” in diameter, and ideally no more than 16” in diameter.
When will my Knock! Knock! plants arrive?
We ship your Knock! Knock! plant trays at the perfect planting time for your climate zone. Trays will arrive while in the early growing stages to compensate for their shipping journey—but will be ready to flourish upon delivery!
Our general shipping windows are:
- Spring: March through May
- Summer: June through July
- Fall: September through October
See the footer for more information about when our next season is shipping to your state.
How much is shipping?
Shipping is included in the subscription price.
Where can I ship a Knock! Knock! subscription?
Knock! Knock! ships everywhere in the contiguous U.S. Unfortunately we can't ship to Alaska and Hawaii at this time. Shipping dates vary according to local climates. We regret that this item cannot be shipped to PO Boxes.
Why do my plants not ship fully grown?
Our arrangements aren't just centerpieces at your cousin's wedding that you can sneak out the door and enjoy for a day or two. We want them to have a long and fabulous life outside your door, so we time the growth and shipping of each arrangement so it reaches its peak growth stage right after you receive it.
Why can't I get my plants anytime I want?
Some days we wish everything bloomed all year. But the truth is we love that every plant has a season and we look forward to the time we get to enjoy each variety. That means we can't send you your plants just any old time. We make sure they arrive on your doorstep just before they're about to hit their peak and when the weather in your area is just right for them to thrive.
One more thing. Remember, our arrangements ship in Spring, Summer, and Fall. If you sign up in the middle of Winter — which sounds like an awfully good idea, by the way — you won't get your arrangements until the shipping window for Spring.
What do I do if my tracking says delivered but I have not received my arrangement yet?
Hard to enjoy your arrangements if they're not there — no matter what the tracking info says.
Since our expertise is all about your beautiful arrangements, we rely on an external carrier for everything related to delivery. Once your order leaves our greenhouse, we can't be accountable for lost, stolen, or mis-delivered shipments. So your first move is to contact the carrier to see if they can find your order. If that doesn't work, please reach out to our customer service team. Call or text them at 1-866-771-5349 and they'll work with you to make things right.
What do I do if my arrangements are lost or damaged?
Well, drat. While we tend to be a little over-protective of our plants and getting them safely to your porch, sometimes things don't go exactly as planned. If your blooms went bust on the way to your door (you might be able to tell from your tracking info), let us get things fixed up for you. For damaged, defective, or incorrect items, if you contact us within 10 days of the shipment date with pictures, we will happily reship your arrangement, if applicable. If you contact us after the 10 day time period with a picture of a damaged, defective, or incorrect item, we will provide a credit for a future season, if applicable. Just call or text our customer service team at 1-866-771-5349 and we'll make sure everything's coming up roses in no time.
How do I update my address?
Need some help updating your address? Call or text our customer service team at 1-866-771-5349 and they'll lend you a hand.
What is my last day to order a K!K! subscription and get the next arrangement?
Our plants take their own sweet time getting ready for front door duty. Of course that's how it's meant to be, but it also means there are only so many arrangements to go around each season. We can't make a few more at the last minute. So while we don't have a set "last day" to order, once each season's inventory is gone, it's gone. Be sure to check our schedule for what arrangements are available for you to purchase at any given time.
What do I do if my accessories arrive damaged?
Don’t worry, we’ll take care of it! Snap a picture of the damage, then call or text our customer service team at 1-866-771-5349. They’ll be sure everything comes into full bloom.
When will my accessories arrive?
You won’t be waiting long to design your doorway: Knock! Knock! accessories ship 5 to 7 days after you order them — even if you also purchased an arrangement or subscription. Your flowers will be on their way just before hitting their peak.
My order hasn't arrived. Help!
If your plants are a no-show, we'll help you get to the root of things.
Think it was an address issue? If the delivery address on your order is incorrect or incomplete, unfortunately we can't change the address once we send the order. If this is the case, reach out to the carrier assigned to your order to see if they can reroute it.
Maybe it was lost or stolen? While we'd love to hand-deliver your arrangements to your door, we rely on an external carrier for this service. Once your order leaves our greenhouse, we can't be accountable for lost, stolen, or mis-delivered shipments. So your first move is to contact the carrier to see if they can find your order. If that doesn't work, please reach out to our customer service team. Call or text them at 1-866-771-5349 and they'll work with you to make things right.