Can I return or exchange my planter?
As long as we have it in stock, you're welcome to exchange your planter for another style or color. If you haven't used the planter, you can return it for a refund. Whatever you need to make your arrangements look fabulous, just contact our customer service team. Call or text them at 1-866-771-5349 for more info or to go ahead and set up a return or exchange.
What do I do if my planter arrives damaged?
Have no fear, we'll take care of it! Just reach out to our customer service team. Call or text them at 1-866-771-5349 and they will take care of you — and your planter!
How many planters can I add per order?
You are welcome to order as many planters as you'd like with each order. Just keep in mind that our planters are sold in sets of two. Our site will indicate if inventory isn't available.
Does Knock! Knock! sell window boxes, hanging planters, or other types of arrangements?
If you're looking for more ways to bring fabulous plants and flowers into your life, let us know! Our team is always looking for new suggestions. Call or text us at 1-866-771-5349 with any ideas for new products or other ways we can make your Knock! Knock! experience better.
Can I choose when my gifted arrangement is shipped or change when it is scheduled to ship?
If I buy a gift card, can I choose when my arrangement ships and/or what season I receive? You cannot choose when your gifted arrangement is shipped at this time. This is because when you gift an arrangement directly, your recipient is automatically enrolled in the upcoming season's order, and delivery or ship timing is not dependent on when that season's arrangements are scheduled to ship. If you are purchasing a gift card for a friend or loved one, they are able to use the gift card to purchase whatever seasonal arrangement they prefer.
Will my gifted arrangement renew?
Your gifted arrangement is a one-time purchase, and therefore, will not automatically renew.
I gifted an arrangement to a friend and I need to change their shipping address. How can I do this?
Please contact our Knock! Knock! customer service team at 1-866-771-5349 to change the shipping address for a gifted arrangement.
Can I include a customized gift message with my gifted arrangement or gift card?
At this time, you are not able to include a customized gift message with a gifted arrangement or gift card.
Can I gift a planter?
Yes, you are able to add a planter to your gifted arrangement or gift card order.
How does my gift card get to the recipient?
Your Knock! Knock! gift card will be delivered to your (the purchaser's) email address. Please forward the gift card to your recipient to ensure they receive their gift from Knock! Knock!
When will my accessories ship? Is that different for a mixed order?
Your accessories from Knock! Knock! will ship within 5-7 days of your order date, regardless of if they were purchased in the same cart as an arrangement or subscription.
Do gift cards expire?
No, they do not expire. You can enjoy beautiful blooms at any time!