Can I return or exchange my planter, doormat, or accessories?
We've all been there—sometimes seeing it IRL changes your mind. As long it's in stock, we’re happy to swap an accessory for your preferred style or color. Unused items can be returned for a refund, however you will be responsible for return shipping and handling costs. Our customer service team is here to help make your front door look absolutely fabulous. Send them a text or call 1-866-771-5349 to start a return or exchange.
What do I do if my accessories arrive damaged?
Don’t worry, we’ll take care of it! Snap a picture of the damage, then call or text our customer service team at 1-866-771-5349. They’ll be sure everything comes into full bloom.
How long does it take to return my accessory?
Returns are processed once they arrive back at our warehouse. From there, it takes 3 to 5 business days for your account to be credited. Remember that you’re responsible for return shipping, so choose the carrier and cost that suits you best. Don’t forget to ask for tracking information!
How many planters can I add per order?
You are welcome to order as many planters as you'd like with each order. Just keep in mind that our planters are sold in sets of two. Our site will indicate if inventory isn't available.
Does Knock! Knock! sell window boxes, hanging planters, or other types of arrangements?
If you're looking for more ways to bring fabulous plants and flowers into your life, let us know! Our team is always looking for new suggestions. Call or text us at 1-866-771-5349 with any ideas for new products or other ways we can make your Knock! Knock! experience better.
Can I choose when my gifted arrangement is shipped or change when it is scheduled to ship?
If I buy a gift card, can I choose when my arrangement ships and/or what season I receive? You cannot choose when your gifted arrangement is shipped at this time. This is because when you gift an arrangement directly, your recipient is automatically enrolled in the upcoming season's order, and delivery or ship timing is not dependent on when that season's arrangements are scheduled to ship. If you are purchasing a gift card for a friend or loved one, they are able to use the gift card to purchase whatever seasonal arrangement they prefer.
Will my gifted arrangement renew?
Your gifted arrangement is a one-time purchase, and therefore, will not automatically renew.
I gifted an arrangement to a friend and I need to change their shipping address. How can I do this?
Please contact our Knock! Knock! customer service team at 1-866-771-5349 to change the shipping address for a gifted arrangement.
Can I include a customized gift message with my gifted arrangement or gift card?
At this time, you are not able to include a customized gift message with a gifted arrangement or gift card.
Can I gift a planter?
Yes, you are able to add a planter to your gifted arrangement or gift card order.
How does my gift card get to the recipient?
Your Knock! Knock! gift card will be delivered to your (the purchaser's) email address. Please forward the gift card to your recipient to ensure they receive their gift from Knock! Knock!
When will my accessories arrive?
You won’t be waiting long to design your doorway: Knock! Knock! accessories ship 5 to 7 days after you order them — even if you also purchased an arrangement or subscription. Your flowers will be on their way just before hitting their peak.
Do gift cards expire?
No, they do not expire. You can enjoy beautiful blooms at any time!