FAQs

We all need a helping hand from time to time. Find answers to the questions we get asked most and grow like a pro!

Terms & Conditions

You will receive your $10 discount code ONLY when your friend makes a qualifying purchase. In order to redeem their offer, your friend must be a first time Knock! Knock! customer and purchase a qualifying subscription product. You can refer an unlimited number of friends but may only use one discount code at a time.

For the user sending the referral: Offer valid online only at Knock! Knock!. Offer may be redeemed only on the purchase of a subscription arrangement and cannot be combined with any other discount, coupon, sale, promotion or any other offer. Discount given at time of purchase will be deducted upon issuance of a refund. Swiss Farms Inc. reserves the right to extend, modify or discontinue this offer or change these terms at any time without notice. Swiss Farms Inc. is not responsible for lost or stolen codes.

For the user receiving the referral: Offer valid online only at Knock! Knock!. Offer available only for first time customers and may only be used on the purchase of a Knock! Knock! subscription. Offer cannot be combined with any other discount, coupon, sale, promotion or any other offer. Discount given at time of purchase will be deducted upon issuance of a refund. Swiss Farms Inc. reserves the right to extend, modify or discontinue this offer or change these terms at any time without notice. Swiss Farms Inc. is not responsible for lost or stolen codes.

Frequently Asked Questions:

How do I refer friends to Knock! Knock!?

Together, we can beautify the world! The Knock! Knock! Referral Program (insert link) has all the details and a personal referral code that you can share with friends. When new Knock! Knock! subscribers use your referral code, they’ll receive $10 off their first subscription order. And to thank you for spreading the word, you’ll get $10 off your subscription, too!

Don’t see the code? Make sure you are signed into your Knock! Knock! Account. You can also find this code within the referral launcher in the bottom left corner of the site.

When will I get my reward?

Once your friend subscribes to Knock! Knock! using your personal referral code, we’ll send you an email with a $10 reward code that you can apply to your existing subscription. You can also find this code within the referral launcher in the bottom left corner of the site.

How can I find my $10 reward code?

We’ll email you a $10 reward code that you can apply to your Knock! Knock! Subscription. You can also find this code within the referral launcher in the bottom left corner of the site.

How do I apply the code to my existing subscription?

Log into your Knock! Knock! account, select Manage Subscriptions, click into your next order (will be either Spring, Summer or Fall), scroll to the bottom and click Apply Discount Code. Enter your $10 reward code here, and select Save. We’ll apply your $10 reward to your next shipment.

We've all been there—sometimes seeing it IRL changes your mind. As long it's in stock, we’re happy to swap an accessory for your preferred style or color. Unused items can be returned for a refund, however you will be responsible for return shipping and handling costs. Our customer service team is here to help make your front door look absolutely fabulous. Send them a text or call 1-866-771-5349 to start a return or exchange.

Don’t worry, we’ll take care of it! Snap a picture of the damage, then call or text our customer service team at 1-866-771-5349. They’ll be sure everything comes into full bloom.

Returns are processed once they arrive back at our warehouse. From there, it takes 3 to 5 business days for your account to be credited. Remember that you’re responsible for return shipping, so choose the carrier and cost that suits you best. Don’t forget to ask for tracking information!

You are welcome to order as many planters as you'd like with each order. Just keep in mind that our planters are sold in sets of two. Our site will indicate if inventory isn't available.

If you're looking for more ways to bring fabulous plants and flowers into your life, let us know! Our team is always looking for new suggestions. Call or text us at 1-866-771-5349 with any ideas for new products or other ways we can make your Knock! Knock! experience better.

If I buy a gift card, can I choose when my arrangement ships and/or what season I receive? You cannot choose when your gifted arrangement is shipped at this time. This is because when you gift an arrangement directly, your recipient is automatically enrolled in the upcoming season's order, and delivery or ship timing is not dependent on when that season's arrangements are scheduled to ship. If you are purchasing a gift card for a friend or loved one, they are able to use the gift card to purchase whatever seasonal arrangement they prefer.

Your gifted arrangement is a one-time purchase, and therefore, will not automatically renew.

Please contact our Knock! Knock! customer service team at 1-866-771-5349 to change the shipping address for a gifted arrangement.

At this time, you are not able to include a customized gift message with a gifted arrangement or gift card.

Yes, you are able to add a planter to your gifted arrangement or gift card order.

When purchasing a Knock! Knock! gift card to send to someone, please select the dollar amount, click "Send as an e-gift," and you'll be able to add the recipient's name, email address, and a gift message prior to adding the gift card to your cart. Then the gift card will be sent directly to the recipient's email!

If you choose the "Print" option after selecting the dollar amount, the gift card will be sent to your email address for you to print for the recipient.

You won’t be waiting long to design your doorway: Knock! Knock! accessories ship 5 to 7 days after you order them — even if you also purchased an arrangement or subscription. Your flowers will be on their way just before hitting their peak.

No, they do not expire. You can enjoy beautiful blooms at any time!