FAQs

For damaged, defective, or incorrect items, if you contact us within 10 days of the shipment date with pictures, we will happily reship your arrangement, if applicable. If you contact us after the 10 day time period with a picture of a damaged, defective, or incorrect item, we will provide a credit for a future season, if applicable. Otherwise, all sales are final. These shipments are non-refundable or exchangeable. If there are any complications with your Knock! Knock! shipment, call or text us at 866-771-5349 for assistance. We’d love to help!

We've all been there—sometimes seeing it IRL changes your mind. As long it's in stock, we’re happy to swap an accessory for your preferred style or color. Unused items can be returned for a refund, however you will be responsible for return shipping and handling costs. Our customer service team is here to help make your front door look absolutely fabulous. Send them a text or call 1-866-771-5349 to start a return or exchange.

If you have an existing order but do not have an account on file, click on 'Profile' then select the 'Create Account' link. Use the email address you placed your previous order with, and enter a new password. Any past purchases made with that email address will appear in your account.

Creating an account is the easiest way to manage your subscription preferences and update your shipping and personal information after placing an order.

I’ve already been billed for the next shipment, can I cancel and get this refunded?Of course we’ll miss sending beautiful arrangements to you, but you can cancel your subscription at any time.

Here’s how to cancel: Call or text us at 866-771-5349 or fill out this form.

And if you change your mind...

Here’s how to resubscribe: Sign into your account, select Shop, then add your favorite Knock! Knock! arrangements to your shopping cart. (Be sure to choose the subscription price, not the one-time order.) Then check out to kickstart your subscription again.

Note: Gift card purchases cannot be canceled or refunded. So use your gift cards or share them to brighten someone else’s day.

You will receive a notice of your upcoming subscription billing 7 days before the actual bill date. You must cancel your order and/or subscription before the recurring billing date to prevent being billed for your next box. Note: new orders will not receive the billing notification. If you wish to cancel your new order, you must do so at least 2 weeks before your shipment date. For questions about billing or shipment dates, please give us a call or text us at 866-771-5349, and we'd be happy to help.

If you cancel before the recurring billing date, you will not be billed or receive another shipment. If you cancel on or after the recurring billing date, it will be your last shipment. We will happily replace damaged, defective, or incorrect items. Otherwise, all sales are final.

Note: Gift cards purchases cannot be cancelled or refunded.

If you cancel before the recurring billing date, you will not be billed or receive another shipment. If you cancel on or after the recurring billing date, it will be your last shipment.

For damaged, defective, or incorrect items, if you contact us within 10 days of the shipment date with pictures, we will happily reship your arrangement, if applicable. If you contact us after the 10 day time period with a picture of a damaged, defective, or incorrect item, we will provide a credit for a future season, if applicable. Otherwise, all sales are final. These shipments are non-refundable or exchangeable. If there are any complications with your Knock! Knock! shipment, call or text us at 866-771-5349 for assistance. We’d love to help!

For security purposes, we do not see or store your credit card information when you enter it on our site. If you receive an error at checkout, it is because your credit card issuer has found an error with the card you entered. Make sure the following fields are accurate:

• The billing address you entered matches the billing address associated with your credit card
• You have selected the correct card type
• You have entered the correct 16-digit credit card number (15-digit for AmEx)
• Your expiration date is correct

If you are still experiencing an error, please call or text us at 866-771-5349 so we can help!

You have 3 days from the first charge to update your credit card information in order to receive the current seasonal arrangement.

You will receive an email from Knock! Knock! on the date you are charged. If the card is declined, please click the link provided in the email. This will direct you to your Knock! Knock! account profile where you can update your credit card information. To update your credit card information within your account profile, go to “Manage Subscriptions” then select “Billing Information”. If your credit card information is successfully updated within 3 days from the first charge, your card will automatically charge and you will receive the current arrangement. If you do not update your credit card information within this 3 day period, you will not receive an arrangement for the current season.

Your blooms didn't bowl you over? Unfortunately, arrangements can't be returned or exchanged and all sales are final, so if it's not love at first sight, you may want to give it time and see if they grow on you.

However, if your plants didn't travel well, please call or text our customer service team at 1-866-771-5349. For damaged, defective, or incorrect items, if you contact us within 10 days of the shipment date with pictures, we will happily reship your arrangement, if applicable. If you contact us after the 10 day time period with a picture of a damaged, defective, or incorrect item, we will provide a credit for a future season, if applicable. Please have your order number handy.

Unfortunately, we do not currently have this capability. You will have to cancel your subscription while you're away, then subscribe again when you're ready to come back.

Here’s how to cancel: Call or text us at 866-771-5349 or fill out this form.

Here’s how to resubscribe: Sign into your account, select Shop, then add your favorite Knock! Knock! arrangements to your shopping cart. (Be sure to choose the subscription price, not the one-time order.) Then check out to kickstart your subscription again.

At Knock! Knock!, we value beauty and simplicity. We’re super sorry that this solution isn’t as elegant as we’d like it to be.

If you already have a Knock! Knock! account, updating your card is a cinch. Just click on the person-shaped icon at the top of the web page and log into your account. Select "Manage Subscription," then "Billing Information." Here you'll choose the "Edit" option that's underneath your current card number. Type in your updated card info and save it.

If you try to log in and get a message that says you don't have an account, then go ahead and create one. Click that same person-shaped button at the top of the page and select "Create Account." We'll ask you for your email address — be sure to use the one you provided with your order — and then create a password. Any past purchases you made with that email address will then appear in your new account.

Remember, we're always here to help. If you have any questions about updating your card, our customer service team can help. Just call or text them at 1-866-771-5349.

Like your favorite perennial, your Knock! Knock! subscription renews every Spring, Summer, and Fall, unless you deactivate your subscription.

The quick answer is you're billed before we send each arrangement. However, when you first subscribe, you will be charged for your first arrangement the day you subscribe, even if it's weeks or longer before that arrangement is shipped. The same goes for a one-time purchase. You'll be charged when you place your order. But, for subscribers, after that first payment you'll move onto our normal billing cycle, which means each season we'll charge your card one week prior to the shipping window for your part of the country.

One more thing. Remember, our arrangements ship in Spring, Summer, and Fall. If you sign up in the middle of Winter — which sounds like an awfully good idea, by the way — you won't get your arrangements until the shipping window for Spring.

You've got options! You can pay with all major credit cards, and PayPal too.

Returns are processed once they arrive back at our warehouse. From there, it takes 3 to 5 business days for your account to be credited. Remember that you’re responsible for return shipping, so choose the carrier and cost that suits you best. Don’t forget to ask for tracking information!

Our plants take their own sweet time getting ready for front door duty. Of course that's how it's meant to be, but it also means there are only so many arrangements to go around each season. We can't make a few more at the last minute. So while we don't have a set "last day" to order, once each season's inventory is gone, it's gone. Be sure to check our schedule for what arrangements are available for you to purchase at any given time.