FAQs

We all need a helping hand from time to time. Find answers to the questions we get asked most and grow like a pro!

We ship your Knock! Knock! plant trays at the perfect planting time for your climate zone. Trays will arrive while in the early growing stages to compensate for their shipping journey—but will be ready to flourish upon delivery!

Our general shipping windows are:

  • Spring: March through May
  • Summer: June through July
  • Fall: September through October

See the footer for more information about when our next season is shipping to your state.

Knock! Knock! ships everywhere in the contiguous U.S. Unfortunately we can't ship to Alaska and Hawaii at this time. Shipping dates vary according to local climates. We regret that this item cannot be shipped to PO Boxes.

If you have an existing order but do not have an account on file, click on 'Profile' then select the 'Create Account' link. Use the email address you placed your previous order with, and enter a new password. Any past purchases made with that email address will appear in your account.

Creating an account is the easiest way to manage your subscription preferences and update your shipping and personal information after placing an order.

Shipping is included in the subscription price.

Need some help updating your address? Call or text our customer service team at 1-866-771-5349 and they'll lend you a hand.

We are happy to discuss a refund of your Knock! Knock! arrangement. If something didn't turn out the way you wanted, please call us at 866-771-5349 so we can understand more about your concerns.

Yes. Just make sure we have your friend’s address, so we can choose the best plants for the region. You can choose to give one, two, or three seasons.

Of course we’ll miss sending beautiful arrangements to you, but you can cancel your subscription at any time.

Here’s how to cancel: Call or text us at 866-771-5349 or fill out this form.

And if you change your mind...

Here’s how to resubscribe: Sign into your account, select Shop, then add your favorite Knock! Knock! arrangements to your shopping cart. (Be sure to choose the subscription price, not the one-time order.) Then check out to kickstart your subscription again.

Note: Gift card purchases cannot be canceled or refunded. So use your gift cards or share them to brighten someone else’s day.

You will receive a notice of your upcoming subscription billing 7 days before the actual bill date. You must cancel your order and/or subscription before the recurring billing date to prevent being billed for your next box. Note: new orders will not receive the billing notification. If you wish to cancel your new order, you must do so at least 2 weeks before your shipment date. For questions about billing or shipment dates, please give us a call or text us at 866-771-5349, and we'd be happy to help.

If you cancel before the recurring billing date, you will not be billed or receive another shipment. If you cancel on or after the recurring billing date, it will be your last shipment. We will happily replace damaged, defective, or incorrect items. Otherwise, all sales are final.

Note: Gift cards purchases cannot be cancelled or refunded.

If you cancel before the recurring billing date, you will not be billed or receive another shipment. If you cancel on or after the recurring billing date, it will be your last shipment. We will happily replace damaged, defective, or incorrect items. Otherwise, all sales are final. These shipments are non-refundable or exchangeable. If there are any complications with your Knock! Knock! shipment, call or text us at 866-771-5349 for assistance. We’d love to help!

For security purposes, we do not see or store your credit card information when you enter it on our site. If you receive an error at checkout, it is because your credit card issuer has found an error with the card you entered. Make sure the following fields are accurate:

  • The billing address you entered matches the billing address associated with your credit card
  • You have selected the correct card type
  • You have entered the correct 16-digit credit card number (15-digit for AmEx)
  • Your expiration date is correct

If you are still experiencing an error, please call or text us at 866-771-5349 so we can help!

Some days we wish everything bloomed all year. But the truth is we love that every plant has a season and we look forward to the time we get to enjoy each variety. That means we can't send you your plants just any old time. We make sure they arrive on your doorstep just before they're about to hit their peak and when the weather in your area is just right for them to thrive.

One more thing. Remember, our arrangements ship in Spring, Summer, and Fall. If you sign up in the middle of Winter — which sounds like an awfully good idea, by the way — you won't get your arrangements until the shipping window for Spring.

Well, drat. While we tend to be a little over-protective of our plants and getting them safely to your porch, sometimes things don't go exactly as planned. If your blooms went bust on the way to your door (you might be able to tell from your tracking info), let us get things fixed up for you. Just call or text our customer service team at 1-866-771-5349 and we'll make sure everything's coming up roses in no time.

We don't want to let credit card issues take the fun out of your front door décor. If your card is declined, give us your updated credit card info lickety-split — within 7 days of the charge — to make sure you still get the current arrangement.

It's super-simple, too. Here's how it works. The day your card is charged, we send you an email. If your card is declined, we'll send you another email about that specifically. That email will have a link you can click that will take you right to your Knock! Knock! acccount profile. Just go to "Manage Subscriptions" and select "Billing Information," then you can update your card info yourself. As long as your card is successfully updated within 7 days of the first charge, we'll send the order right through and you'll receive the current arrangement.

Your credit card expiration date may not be something you spend a lot of time thinking about, so we have you covered. We'll nudge you with gentle reminder emails 30, 15, and 3 days before your card is set to expire, so you have plenty of time to get in there and update your info.

Our plants take their own sweet time getting ready for front door duty. Of course that's how it's meant to be, but it also means there are only so many arrangements to go around each season. We can't make a few more at the last minute. So while we don't have a set "last day" to order, once each season's inventory is gone, it's gone. Be sure to check our schedule for what arrangements are available for you to purchase at any given time.

If your plants are a no-show, we'll help you get to the root of things.

Think it was an address issue? If the delivery address on your order is incorrect or incomplete, unfortunately we can't change the address once we send the order. If this is the case, reach out to the carrier assigned to your order to see if they can reroute it.

Maybe it was lost or stolen? While we'd love to hand-deliver your arrangements to your door, we rely on an external carrier for this service. Once your order leaves our greenhouse, we can't be accountable for lost, stolen, or mis-delivered shipments. So your first move is to contact the carrier to see if they can find your order. If that doesn't work, please reach out to our customer service team. Call or text them at 1-866-771-5349 and they'll work with you to make things right.

Hard to enjoy your arrangements if they're not there — no matter what the tracking info says.

Since our expertise is all about your beautiful arrangements, we rely on an external carrier for everything related to delivery. Once your order leaves our greenhouse, we can't be accountable for lost, stolen, or mis-delivered shipments. So your first move is to contact the carrier to see if they can find your order. If that doesn't work, please reach out to our customer service team. Call or text them at 1-866-771-5349 and they'll work with you to make things right.

Your blooms didn't bowl you over? Unfortunately, arrangements can't be returned or exchanged and all sales are final, so if it's not love at first sight, you may want to give it time and see if they grow on you.

However, if your plants didn't travel well, please call or text our customer service team at 1-866-771-5349. Have your order number handy. Also, if you have a specific concern about your arrangement, please snap pics to share with our team so they can help you.

Unfortunately, we do not currently have this capability. You will have to cancel your subscription while you're away, then subscribe again when you're ready to come back.

Here’s how to cancel: Call or text us at 866-771-5349 or fill out this form.

Here’s how to resubscribe: Sign into your account, select Shop, then add your favorite Knock! Knock! arrangements to your shopping cart. (Be sure to choose the subscription price, not the one-time order.) Then check out to kickstart your subscription again.

At Knock! Knock!, we value beauty and simplicity. We’re super sorry that this solution isn’t as elegant as we’d like it to be.

If you already have a Knock! Knock! account, updating your card is a cinch. Just click on the person-shaped icon at the top of the web page and log into your account. Select "Manage Subscription," then "Billing Information." Here you'll choose the "Edit" option that's underneath your current card number. Type in your updated card info and save it.

If you try to log in and get a message that says you don't have an account, then go ahead and create one. Click that same person-shaped button at the top of the page and select "Create Account." We'll ask you for your email address — be sure to use the one you provided with your order — and then create a password. Any past purchases you made with that email address will then appear in your new account.

Remember, we're always here to help. If you have any questions about updating your card, our customer service team can help. Just call or text them at 1-866-771-5349.

Like your favorite perennial, your Knock! Knock! subscription renews every Spring, Summer, and Fall, unless you deactivate your subscription.

The quick answer is you're billed before we send each arrangement. However, when you first subscribe, you will be charged for your first arrangement the day you subscribe, even if it's weeks or longer before that arrangement is shipped. The same goes for a one-time purchase. You'll be charged when you place your order. But, for subscribers, after that first payment you'll move onto our normal billing cycle, which means each season we'll charge your card one week prior to the shipping window for your part of the country.

One more thing. Remember, our arrangements ship in Spring, Summer, and Fall. If you sign up in the middle of Winter — which sounds like an awfully good idea, by the way — you won't get your arrangements until the shipping window for Spring.

You've got options! You can pay with all major credit cards, and PayPal too.

One of the perks of subscribing, besides three seasons of fabulous blooms outside your door, is that your two seasonal arrangements cost only $65 per shipment, plus tax applicable to your state.

If you just want to make a one-time purchase, your pair of arrangements costs $75, plus tax applicable to your state.